Refund policy

Order can be cancelled within 24 hours from order placement, since products are made-to-order, no cancellation would be allowed post 24 hours from order the placement. 

Replacement would be applicable incase product has been delivered in damaged state, replacement request has to be made within 7 days from delivery of the product.

To start a return, you can contact us at anandi@theonedesignstudio.com. Please note that returns will need to be sent to the following address: Plot No. 31C, Indra Industrial Complex, Sector-87, Faridabad, Haryana- 121002. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at anandi@theonedesignstudio.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchange only applicable incase of damaged order delivered